Please make sure that your photograph meets our digital standards. % When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. directly to Merseytravel. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. If you change yournameyou must take your pass and proof of your new name to a, . From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. You can find more . Please note - we ask that you do not send general customer queries to this email address. you are not yet 60 years of age and need to apply on grounds of disability. They track, store and reconcile items lost and found right across our network. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. There must be at least 6 months remaining on your award. You must have officially enrolled in order to be eligible. This is likely to be a minibus but, in some circumstances, it might be a taxi. good quality. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. >> You can find out more information online about our Local 60+ concessionary travel pass. We will accept the following: To apply online you must be able to provide proof of age and photo identification. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. taken against a white or pale background. Replacing lost or damaged passes. Merseytravel Centres: Locations and opening times. Further information on the disabled persons bus pass. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz No, your current elderly persons travel pass will remain valid for travel until it expires. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Online is the quickest way to apply and receive your card. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. In Wales you can get a bus pass when you reach 60. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. You can call our Customer Service Contact Centre on 0151 330 1004. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? If the pass is damaged, a replacement bus pass costs 10. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Book a library appointment to replace your free bus pass. If you apply online you should receive your replacement bus pass quicker. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Cookies remember you so we can give you a better service online. We will charge you to replace a lost or stolen pass. << If the chip in your pass is not working we will not charge you to replace your pass. Trains in Wirral are operated by Merseyrail. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. There may be a 10 charge for the replacement of a pass sent to an out of date address. ME14 1XX. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. } !1AQa"q2#BR$3br Jadu. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. The easiest way to apply for Merseylink membership is online here. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. View bus timetables. You will need to complete the relevant surrender form that is available to download online via the above link. There is a 5 fee to replace a lost or damaged Senior Pass. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. You'll need to provide a crime reference number. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Why must I now pay 10 for an Over 60s Travel Pass? Pass holders will also be unable to travel free on . If so, please contact your local Council Caerphilly on 01443 866550 There is no need to send your old pass - we only need proof of your new address. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Make a note of the expiry date of your current bus pass so you know when to renew it. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. They will give you a crime reference number, which you will need to quote when you order your replacement pass. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. /Height 596 If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. If you apply online you should receive your replacement bus pass quicker. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. We will charge you to replace a damaged pass. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. You can find out more information about the DVLA standards onlinehere. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Find out more and how to apply on the Merseytravel website. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. I think Ive left something on the bus. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. Enter a postcode. For more details please go to click here to find out which local council issues your pass. Find out about public transport fares and passes. Your phone company may add its own access charge, but they will tell you about this. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. - Pay once and use it as many times as you like throughout the term. Please try again. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. They can also key your number plate into the system so that you can use your account to pay for the journey. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Changes to the older and disabled bus passes - times of travel. Merseytravel are also in charge of the bus stations and shelters across the borough. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Plan your cycle journey on the Cycle Streetswebsite. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and This could be a free bus pass, a discounted bus pass or help with travel . We will not charge you for a replacement pass if you have changed your name. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Renew a bus pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. . We will charge you to replace a lost or stolen pass. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. /ColorSpace/DeviceRGB If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Your transport needs will be included in your support plan. . As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. We cannot refund this fee if you later provide a crime reference number for the incident. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. No, you will need to buy a ticket for your journey. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. From your bus driver. There is a 5 fee to replace a lost or damaged Senior Pass. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Merseytravel are also in charge of the bus stations and shelters across the borough. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . We are sorry for any inconvenience caused. 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