But, without knowing the process and exception cases how will you do it? Items cannot be returned to a Superdry concession or franchise. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. SUPERDRY_12345678). . Enter your full order number, including any text, in the designated box (e.g. SUPERDRY_12345678). ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Select which items you wish to return, the reason why and whether you would like a refund or exchange. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. . All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. https://www.superdry.com/terms-and-conditions. Enter the order number, postcode, and email, and select proceed. City, State/Province, Zip or City & Country Submit a search. ENJOY FREE SHIPPING WITH MIN. You have accepted additional cookies. Visit our returns portal - https://superdry.returns.international. Please ensure items are in their original condition. Ensure that you make a valid return request online and even in-store. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. 2. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Enter your full order number, including any text, in the designated box (e.g. You have to visit the international return portal and fill up the form. Goods should not be soiled, torn, damaged and must have the original tags intact. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. I acknowledge I have read and understood Superdry Returns can take up to 10 working days to process from the date they arrive at our warehouse. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Free. Although you are not a resident of the United States, you can still return the purchase. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . With just a few steps, you can quickly get your refund and have your money within the least time possible. Enter your full order number, including any text, in the designated box (e.g. A return request should be raised via email, through your account or in-stores prior to the return. So, what happens if you decided to buy an item at Superdry? It will take only 2 minutes to fill in. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. 2. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. 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How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 4 0 obj All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. <> Superdry Returns Policy applies. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Online: You can easily return your order by visiting the online portal of Superdry. 27 - 30 Mar Up to 55% off. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. %PDF-1.7 Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Proof of purchase required. 4. This means that: you may inspect and try on the goods. ;jClk)( Mao^caI0ha} 105 Superdry Locations in the United Kingdom. Several factors might prompt you to seek a Superdry refund. Find your nearest Superdry Store in United Kingdom. Dont worry we wont send you spam or share your email address with anyone. Enter the order number, postcode, and email, and select proceed. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Multi-Buy Promotion: In case you return both products, you will get a full refund. <> By clicking on one of the below buttons, I subscribe to the newsletter. No, you cannot return a vintage item back to the store. You may also want to check out Levis & YesStyle return policy. Your email address will not be published. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Gift Vouchers only valid for purchases on www.superdry.co.za. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Without these details we won't be able to take the action you require. Ends 4 Days 08:18:51. They do not have to provide a reason. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. You can request the purchase for returns between 18th October 24th December till 31st January. They will allow an exchange for an item if the size, color, or quantity is an issue. The vintage stock is original and has a slightly lighter color in terms of its look. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). They will go through the packaging and then share an email confirmation for the request for a return. 5. Superdry Environment Policy. Make sure the product is in sellable condition. Here is All About It [Updated], Does Amazon Accept EBT? We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Can I make Superdry postal returns for in-store purchases? Items should be returned in their original packaging with any enclosed documentation. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. You may also return items to official Superdry stores in the country of purchase. endobj Superdry doesn't accept such products. IU(nk The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. We do not allow returns, exchanges or refunds on sale items. Your statutory rights are not affected. 4. Superdry: Authentic Premium Style \| Men's & Women's Clothing We ask you to take reasonable care of the goods you purchase while they are in your possession. 8080 872 872 10:00am to 7:00pm IST, operational every day. 1.95. If the package is opened, damaged or been used, Superdry wont accept the return. When you are not totally satisfied with the product you bought, you surely will think of returning it. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. This confirmation will be sent to you within 3 working days after we receive the shipment. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. 6. Discover the latest trends in menswear & womenswear at Superdry US. Reporting & Policies - Superdry. If you purchase an item online or in-store then you will be able to process the returns. Claiming a Superdry refund is not as easy as it sounds. Revenues at the retailer fell 15.8% over the . Can I return a faulty item at Superdry? Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? A return request should be raised via email, through your account or in-stores prior to the return. 3. SNAP EBT Benefits For Eligible Purchases. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. a free delivery in the UK mainland, plus the usual free returns. Code must be entered at checkout. 1. You can find your local drop-off point by clicking the . However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Email Address *Required Field. 2. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) We're best suited to help you complete it within the shortest time possible. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Expect to hear from them once they've received your request. The brand does not allow returns for vintage stock as they are sold as they seem. Ensure that there are no cosmetics on your item while returning it. As soon as it has been processed you will receive an email to confirm. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. 2. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). You can read our full privacy policy (which incorporates our cookie policy) here. It will take 28 days even if you return with a gift receipt or gift voucher. We have helped over 300,000 people with their problems. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Without these details we wo n't be able to take the action you require October 24th till. Goods that they want to cancel or been used, Superdry wont accept the return label and other documents..., in the designated box ( e.g, in the designated box ( e.g refund is not as easy it... Return policy confirmation for the request for a price of 1.95 ( orders., color, or quantity is an issue 8080 872 872 10:00am to 7:00pm IST, operational every day made... 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